1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
2.1 This document was created using a template from SEQ Legal (http://www.seqlegal.com).
3.1 We may collect, store and use the following kinds of personal information:
(a) Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
(b) Information that you provide to us when registering with our website (including your email address);
(c) Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
(d) Information relating to any purchases you make of our goods or any other transactions that you enter into through our website (including your name, address, telephone number, email address and card details);
(e) Any other personal information that you choose to send to us.
3.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
4.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
4.2 We may use your personal information to:
(a) Administer our website and business;
(b) Personalise our website for you;
(c) Enable your use of the services available on our website;
(d) Send you goods purchased through our website
(e) Supply to you services purchased through our website;
(f) Send statements, invoices and payment reminders to you, and collect payments from you;
(g) Send you non-marketing commercial communications;
(h) Send you email notifications that you have specifically requested;
(i) Send you our email newsletter (you can inform us at any time if you no longer require the newsletter);
(j) Send you marketing communications relating to our business which we think may be of interest to you (you can inform us at any time if you no longer require marketing communications);
(k) Deal with enquiries and complaints made by or about you relating to our website;
(l) Keep our website secure and prevent fraud;
4.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
4.4 Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.
4.5 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
4.6 All our website financial transactions are handled through our payment services provider, PayPal. You can review the provider’s privacy policy at https://www.paypal.com/uk/webapps/mpp/ua/privacy-full. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
5.1 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
5.2 We do not store credit card details nor do we share customer details with any 3rd parties.
6.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
6.2 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
6.3 You expressly agree to the transfers of personal information described in this Section 6.
7.1 This Section 7 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
7.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
8.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
8.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
8.3 All electronic financial transactions entered are done so via PayPal.
8.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
8.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).
9.1 We may update this policy from time to time by publishing a new version on our website.
9.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
10.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) the payment of a fee (currently fixed at GBP 10); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
10.2 We may withhold personal information that you request to the extent permitted by law.
10.3 You may instruct us at any time not to process your personal information for marketing purposes.
10.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
11.1 Our website includes hyperlinks to, and details of, third party websites.
11.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
12.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
13.1 This website is owned and operated by Jeremy Waller.
13.2 We are registered in England and Wales under registration number 09363820, and our registered office is at 48a Bowrons Avenue, Wembley, Middlesex, England, HA0 4QP.
13.3 Our principal place of business is at EmapMe Ltd. C/O Premier AV
Avalon House
Unit 7A Egham Business Village
Crabtree Road
Egham
Surrey. TW20 8RB
United Kingdom.
13.4 You can contact us by writing to the business address given above, by using our website contact form, by email to info@avalue.co.uk
Returns/Refund Policy
What is the returns, exchange and refunds policy?
You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery. Do this by contacting us by email and quoting the order number supplied to you. Your refund will be paid within 30 days.
Please note that you are responsible for the cost and risk of loss or damage when returning the goods, so please take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition. This means that all items must be unused and with all labels in their original packaging.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
How do I return by post?
Please return all items to EmapMe Ltd. C/O Premier AV
Avalon House
Unit 7A Egham Business Village
Crabtree Road
Egham
Surrey. TW20 8RB
United Kingdom
Items returned by post can take up to 10 working days to reach us once you have posted the parcel.
We do not cover the cost of the postage to send us items, nor do we issue a refund for any postage you’ve paid for.
We cannot accept any liability if your item(s) get lost in the post when sending them back to us.
Refunds & exchanges in the shop
If you would like to return your online purchase via the shop, you may return it to us directly and we can arrange a refund for you via PayPal (excluding the delivery cost). You can expect your refund within 1-3 days. Please note that online items cannot be refunded through the till, as this must be processed through PayPal. Exchanging online items with shop items is not possible.
You will need a copy of your order confirmation or dispatch note. This can be shown from your email on your phone or as a printed copy.
What if I want to cancel my order?
If you have placed an order with us, then change your mind please contact us as soon as possible. We may be able to cancel it if it has not been dispatched yet.
The best way to contact email info@avalue.co.uk.
If your order has already been dispatched and you still wish to cancel it, you will then have to return it back to us. We reserve the right to not refund you for postage costs.
What happens if I have made a mistake on my delivery details?
If you have entered the wrong delivery address at the checkout page then please contact us as soon as possible as we may be able to amend it if the order has not been dispatched yet.
However if the parcel has already be sent, and consequently ends up elsewhere, we will be unable to offer a refund. We can assist with trying to track the missing parcel, or if it is returned to us we can resend it after receiving a postage payment.
Please ensure that you enter the correct full delivery address with postcode on the order. This is the address the products will be sent to and we are unable to change these details unless you contact before the delivery is sent. Our delivery labels are printed directly from your order and sent to Hermes.
What happens if my items are damaged/faulty?
On the rare occasion that your item(s) arrive and have unfortunately been damaged or are faulty in any way, please get in touch via email and we can make arrangements accordingly.
What if my parcel goes missing?
In the unlikely event that your parcel does not turn up within the estimated delivery date, please email us and we will happily track the parcel for you. The service we use is only able to track a parcel if delivery has been attempted and offers no information of it’s whereabouts if delivery has not yet been attempted. If the parcel has not turned up within 10 working days from the dispatch date, it is considered missing and we will offer a replacement or a refund.
